SystemStatusIncident

SystemStatusIncident documents active or historical incidents affecting the Werk24 platform. It records the incident identifier, summary, impact level, current status, and timeline of updates. The model also associates affected components, resolutions, communications, and links to maintenance windows or post-mortem reports. Using this object you can build incident feeds, analyze response times, satisfy contractual reporting obligations, or integrate notifications into your support tooling. The structured format ensures transparency about outages, allows trend analysis across incidents, and supports customer success teams when they need to relay the latest status while coordinating remediation work and retrospectives, ultimately shortening incident resolution cycles and improving stakeholder trust.

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class SystemStatusIncident(BaseModel):
    """Represents an incident currently affecting the platform."""

    name: str
    status: str
    shortlink: Optional[str] = None